Inside sales are growing in popularity in the digital age. If you haven't heard the term before, you should know that "inside sales" encompasses all sales that aren't made in person. That means it includes sales made both over the phone and online. According to Tech Crunch, 79% of United States citizens shop online. That means that if you aren't investing in your inside sales team, you're missing out on potential profits. Here are four reasons you should consider an outsourced inside sales team.
1. Take advantage of specialized expertise.
When you need your refrigerator repaired, you probably don't try to do it yourself. Instead, you hire a professional who has worked on hundreds of refrigerators, since they know what they're doing. You can think of sales the same way. An inside sales team that has intimate knowledge of best sales practices can do a much better job of closing sales. Knowledge of outside sales doesn't necessarily translate to inside sales, so this is one area you might want to leave to the professionals.
2. Save time.
In the business world, time is money. It's your most valuable resource. Training members of your sales team to make inside sales takes away time they could be spending on other parts of your operation. Instead of training people to be "jacks of all trades," you could allow each member of your business to specialize in the area where they function best. This will allow your business to run in the most efficient manner possible.
3. Work with a team with a proven track record.
One of the benefits of hiring an outsourced inside sales team is that you know exactly what you're getting. You will be able to see the statistics of their sales, which means you will have proof of their efficacy. This takes the guesswork out of hiring salespeople. You can hire the best and avoid any unpleasant surprises.
4. Consult with a single point of contact.
An outsourced sales team will have their own internal structure and their own supervisor. If you have feedback, criticism, or requests for your outsourced team, you'll be able to deal directly with their supervisor. This saves you time, since you won't have to manage each salesperson individually, as you would with your own sales team. Having a single point of contact is efficient, especially once you build a rapport with this person over the course of your working relationship.